IT SERVICE MANAGEMENT

ITIL® EXPERT SUITE

With this course, you’ll receive 12 months access from the date of purchase to all 11 of our accredited ITIL courses including Foundation and Intermediate levels! That’s over 250 hours of potential course material including practice exams, quizzes, case studies and downloadable resources.

ITIL® FOUNDATION
(LEVEL 1)

The objectives of this ITIL Foundation course is to enable you to understand the importance of service management, both to the IT service provider, and to its customers, and to introduce you to the service lifecycle and its processes, and the functions which carry out those processes

ITIL® SERVICE STRATEGY
(SS)

The ITIL Release, Control and Validation qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfilment and service validation and testing.

ITIL® SERVICE DESIGN
(SD)

The ITIL Service Design qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

ITIL® SERVICE TRANSITION
(ST)

Service Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively realized through to the delivery of live services in the service operation stage. It uses the outputs from service design to ensure that service solutions are smoothly migrated to live operation, fulfilling agreed customer and business requirements.

ITIL® SERVICE OPERATION
(SO)

The ITIL Service Operation qualification is one of five ITIL Service Lifecycle Courses. It will provide you with guidance that focusses on the coordination and execution of activities that enable the ongoing management and operation of the products or services

ITIL® CONTINUAL SERVICE IMPROVEMENT
(CSI)

The ITIL Service Offerings and Agreements qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

ITIL® OPERATIONAL SUPPORT & ANALYSIS
(OSA)

The ITIL Operational Support and Analysis qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

ITIL® PLANNING, PROTECTION & OPTIMIZATION
(PPO)

The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

ITIL® RELEASE, CONTROL & VALIDATION
(RCV)

The ITIL Release, Control and Validation qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfilment and service validation and testing.

ITIL® SERVICE OFFERINGS & AGREEMENTS
(SOA)

The ITIL Service Offerings and Agreements qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

ITIL® MANAGING ACROSS THE LIFECYCLE
(MALC)

The ITIL Managing Across the Lifecycle qualification completes the ITIL Lifecycle and Capability qualifications and leads to the ITIL Expert qualification. The purpose of this course is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.

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